How it works

Everything about ordering, paying by bank transfer and getting your keys. Still stuck? Use the support contact below.

How does checkout work?

Add products to your cart and check out — we create an order with a unique reference (like SS-7F3K9Q). You then transfer the exact total to our bank account and upload the transfer slip. A human verifies it and your order is delivered.

How long does verification take?

Every slip is reviewed by a person, so timing varies. Your order page shows the live status at all times, and you can always reach out with your order reference for an update.

When do I get my keys?

Key-based products are delivered as soon as your payment is approved — they appear in your Keys library and on the order page. Manual products (like custom accounts) are prepared by us and delivered right after.

What if my order is rejected?

If the transfer can't be verified (wrong amount, missing reference, unclear slip) we reject with a reason and you can re-upload a corrected slip on the payment page — no need to place a new order.

Do I need an account?

Yes — an account is required at checkout. That's where your keys live: every delivered key is stored permanently in your Keys library, ready to reveal or copy anytime.

What if something is out of stock?

Every listing on the site is orderable. If keys for an item aren't in the vault right now, we source more and deliver them to your account once your payment is verified.

Refunds?

Unredeemed keys can be refunded if the order hasn't been delivered. Once a key is revealed/delivered, refunds aren't possible — see the refund policy for details.

Need a human? Reach us via the contact shown during checkout, quoting your order reference. Also see refund policy and terms.